Shipping & Returns
Order Processing
Orders are usually processed within 1–3 business days. Once your order has been dispatched, you will receive a confirmation email with tracking information, when available.
Delivery
Estimated delivery times and any applicable shipping charges are displayed at checkout. Delivery times may vary depending on your location, the selected shipping method and circumstances outside our reasonable control.
Please make sure your delivery address is complete and correct before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please contact us through our Contact page with your order number so that our customer care team can assist you.
Changed Your Mind?
We hope you love your MYMIMIA order. If you change your mind, please contact us within 14 days of receiving your order. You will then have a further 14 days to return the item.
Please handle the product only as you would in a shop and return it complete, with its original packaging where possible. We may make a reasonable deduction from the refund if the product has been handled beyond what is necessary to inspect it.Return postage for change-of-mind returns is the customer’s responsibility. Please contact us before sending any item back so that we can provide the correct return instructions.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible with your order number and clear photographs of the item and packaging.
We will assess the issue and offer an appropriate solution in accordance with your statutory rights. Where the item is confirmed as faulty, damaged, incorrect or not as described, MYMIMIA will cover reasonable return costs.
Refunds
Refunds will be issued to the original payment method within 14 days of receiving the returned item or evidence that it has been sent back, where applicable.
For eligible change-of-mind cancellations, we will also refund the cost of the standard delivery option. Any additional amount paid for an enhanced or express delivery service is not refundable.
Exceptions
For health protection and hygiene reasons, sealed products that are not suitable for return may not be accepted once the seal has been opened, where this exception applies and has been clearly indicated before purchase.
Personalised or made-to-order products cannot be returned because of a change of mind unless they are faulty, damaged, incorrect or not as described.
Promotional and sale items have the same statutory rights as full-price items.
Contact Us
To request a return or obtain assistance, please contact our customer care team through the Contact page and include your order number.This policy does not affect your statutory rights.